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  • Maze

    This is the core Maze application found at maze.design

  • Billing

    Billing and payment issues involving our product or our payment processor, Stripe

  • Email

    Emails sent from Maze using our primary email service, Mandrill by MailChimp

  • Integrations

    Issues involving our integrations with various prototyping tools

    • Adobe XD
    • Figma
    • InVision
    • Marvel
    • Sketch
Previous Incidents

[Resolved] Maze is experiencing degraded performance and intermittent errors

Began: Ended: Duration:
  • Maze
  • Billing
  • Integrations
  • Marvel
  • Figma
  • InVision
  • Sketch
  • Adobe XD

We are experiencing degraded performance and intermittent errors with some of our services. Apologies for any inconvenience!

We have identified the trouble is related to an incident one of our service providers is experiencing that may cause intermittent loading issues and errors in Maze. Our service provider is actively working to recover services, and we are monitoring that effort.

Our service provider has identified the root cause of the issue, and they are seeing some signs of recovery, but do not have an ETA for full recovery at this time. Maze customers may encounter degraded performance and intermittent errors until this is fully resolved.

We are continuing to see degraded performance and intermittent errors in Maze. We've also identified that test results may not be successfully recorded due to this incident or may be delayed. We recommend postponing any testing until the incident reported by our service provider (Amazon Web Services) at https://status.aws.amazon.com/ is fully resolved and Maze services are fully restored.

At this time, Amazon has confirmed that the issues they'd experienced have been resolved. We are seeing service return to normal in Maze, though test results may be slow to populate for a few more hours while Amazon finishes processing a backlog of events from during the outage. If you're still having trouble, please let us know.

No further notices from the past 7 days.